How to Cancel Nutrisystem
Breaking up is hard to do. It's even harder to do with your diet delivery program that doesn't want you to leave!
The big question now becomes, how can you cancel your Nutrisystem membership as quickly and cheaply as possible, and avoid paying extra fees?
Canceling a Nutrisystem order can be tricky, since the process depends on the type of membership you have. So here's a step by step guide to help you cancel your Nutrisystem account.
How can I cancel if I am enrolled in Auto-Delivery?
Nobody enjoys calling an (800) number and waiting in phone-line-hell, but in this case, you don't have a choice. There's no other way to cancel.
To cancel any auto-delivery account, you must call 1-877-338-8446 or 1-800-585-5483 at 6:00 p.m. ET the day before your order is scheduled to be processed.
For new customers, you must cancel within the first 14 days of signing up in order to avoid paying additional fees.
It has been more than 14 days, how can I cancel my Auto-Delivery?
You still need to call Nutrisystem immediately. But, if you cancel after 14 days, you'll be charged $125. And here's why: all Auto-Delivery memberships receive a big discount upon signing up.
For example, the Nutrisystem Basic 4-week plan is $423.06. When you add auto-delivery to your membership, the price drops to $274.99. Pretty big savings, right? But if you cancel that auto-delivery account after two weeks, say bye-bye to that discount.
Confusing? Exactly, we thought so too. Let's put it this way, if you change your mind after the 14 day grace period, expect to pay an additional charge. It's sort of their way of convincing you to stick around.
Are there other hidden fees when I cancel my Auto-Delivery?
Yes, in order to avoid a $19.99 shipping fee on your next auto-delivery order, you need to cancel before you pay for your second shipment. So make sure you sign in to your account and double check when your delivery is scheduled.
If you cancel too late, after your order has been processed by Nutrisystem, you'll be charged the $19.99 shipping fee.
Plus, for all 4-week orders, if you refuse the order when it gets delivered, you'll be responsible for the $19.99 shipping fee.
I never signed up for Auto-Delivery, how can I cancel my account?
Purchasing a 4-week plan from Nutrisystem without auto-delivery ensures you have not made any long-term commitment. You can simply stop ordering Nutrisystem foods and products any time.
How do I return Nutrisystem products?
Nutrisystem allows customers to return non-frozen food items within 30 days of receiving the package. Frozen meals are not returnable. Also, keep in mind, you will be charged a return shipping fee. Shipping costs are not refundable.
- Call Customer Service at 1-800-585-5483 to ask for a Return Authorization Number (RMA#).
- Print the FedEx shipping label that Nutrisystem will send to your email.
- Write the special RMA# on the package, your reason for returning the items, and include the original packing slip or Order # written on a piece of paper.
- Your refund will be credited within 14 days after it's processed, minus the shipping return fee. But it may take up to two billing cycles to post.
The bottom line:
If you find yourself with buyer's remorse, the best thing you can do is call Nutrisystem's customer service right away at 1-800-585-5483. Keep in mind that the earlier you cancel your order, the better. But beware, the longer you wait around deciding whether or not their diet plan is best for you, the more likely you'll have to pay additional cancellation charges.
To avoid making the wrong decision, research and read reviews about Nutrisystem. Test out their foods by only buying a few meals and see if it's a good fit. Losing weight is the goal, not losing your money!